Privacy Policy

Effective Date: 1 January 2025

Pickad (referred to as "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our quick commerce and on-demand delivery app ("the App"). By using Pickad, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

We collect the following personal information when you sign up, place an order, or interact with our services:

• Name
• Email address
• Phone number
• Delivery address
• Payment information (e.g., credit/debit card details, UPI, or other payment methods)

b. Non-Personal Information

• Device information (e.g., IP address, operating system, browser type)
• Usage data (e.g., app interactions, preferences, and session activity)
• Location data (if enabled on your device)

c. Information from Third Parties

We may receive information from third-party services, such as social media platforms, if you choose to sign in or interact with our app via those platforms.

2. How We Use Your Information

• Processing orders, managing deliveries, and ensuring seamless transactions.
• Tailoring app content, recommendations, and promotions based on your preferences.
• Sending order updates, promotional offers, and responding to your queries.
• Protecting against fraud, unauthorized access, and other illegal activities.
• Improving app performance, troubleshooting issues, and enhancing user experience.

3. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties:

• Delivery partners for fulfilling orders.
• Payment processors for secure transactions.
• Service providers for analytics, customer support, and app hosting.
• Legal authorities when required by law.
• As part of mergers, acquisitions, or sale of assets.

4. Your Choices

• You can access, update, or delete your personal information in the app settings.
• You can enable or disable location tracking in your device settings.
• You can opt out of promotional communications via the unsubscribe option.

5. Data Retention

We retain your information as long as necessary for service provision, legal compliance, dispute resolution, and enforcement of agreements.

6. Security Measures

• Encryption of sensitive data
• Secure payment gateways
• Regular security audits

While we take precautions, no system is 100% secure.

7. Children’s Privacy

Pickad is not intended for children under 13. If we discover data collected from a child, we will delete it.

8. Third-Party Links

We are not responsible for the privacy policies of third-party sites linked in our app.

9. International Users

Your data may be transferred and stored in countries with different privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of Pickad signifies acceptance of changes.

11. Contact Us

If you have any questions, contact us at:

Pickad Support Team

Email: contact@pickad.in

Address: Keishampat Junction, Imphal West, Manipur 795001